FAQs

The most common questions we get asked at Resound

Updated over a week ago

General

What is Resound?

Resound is the AI editing app for podcasters. Resound exists to automate the tedious parts of podcasting so that you can focus on your message, not your mess-ups. Automatically detect umms and ahhs in your podcast in minutes.

Resound app editor modal

Key Features

  • Filler sound detection — Automatically find your umms and ahhs in minutes so you don’t have to listen back to every minute of your episode. Resound finds the edits, you decide whether to cut or keep them.

  • Silence Detection — Automatically find long and boring silences in your audio.

  • Enhance — Get our go-to podcast mix done by AI in a single click.

  • Trim Audio — Make your own cuts to audio with a simple right-click.

  • Export studio-quality audio — Export your edited audio as a WAV, MP3, or AAF after you’ve edited.

  • Export AAFs for DAWs — Fine-tune your edits in Pro Tools with AAF exports.

  • Unlimited Revisions — Revise and re-export your edited audio anytime.

  • Multitrack Editing — Edit up to 4 tracks simultaneously. All tracks will be displayed together on the front end as a single waveform, but your tracks are edited individually behind the scenes.

Learn more about Resound

Can I record audio or video in Resound?

Unfortunately, you cannot record audio in Resound. We believe in radical focus. And we’re hyper-focused on building the AI audio engineer of the future, not building a recording platform.

If you want to record a solo track, we recommend using Resonate’s free online voice recorder. If you’re recording 2 or more people, we recommend using Riverside.

What languages does Resound support?

Resound’s machine learning models for filler sound detection are optimized for English, but can often be used to detect filler in other languages too. Because speakers across various languages around the world use similar patterns to express hesitations (such as um, uh, ah, eh, etc), Resound can detect them to some extent.

Resound can also detect silences across all languages and mix and master audio with Enhance regardless of language.

Unfortunately, Resound cannot currently detect filler words in other languages at this time.

How do I delete my account?

To delete your account please email help {at} resound.fm with the subject line “delete my account”, or log into the app and notify us in the Messenger. Include the email of the account you wish to delete, and the reason you wish to delete.

If emailing your request, send it from the same email you used to make your Resound account.


Uploads and Downloads

How do I upload and process a file?

To upload a file in Resound, follow these steps:

  1. Open Resound.

  2. Select "Upload a File”

  3. Locate the files you want to process on your computer.

  • If uploading only 1 file, just click the file name

  • If uploading multiple files, hold down Shift then select all the files you wish to upload

  1. Wait for your session to process.

  2. Review all your edits then export

Uploading and processing is not working. What should I do?

If uploading your audio file to Resound is not working, here’s what you should do:

  • If Resound is not letting you upload a specific file, make sure you are using a file that matches the file formats Resound accepts. If you have a file format that we do not accept, we recommend using cloudconvert.com to convert to a WAV file.

  • If Resound is not letting you upload a multitrack project, there could be two problems. First, make sure you have upgraded to a paid plan to unlock this feature. Second, make sure you are uploading 4 or less files at one time. Currently Resound only supports up to 4 files at a time. If this limit is an issue, reach out and let us know.

  • If Resound is processing but it’s been less than 10-30 mins, keep waiting a bit longer. Sometimes it takes a long time if your file is large, you have multiple files to upload, or your internet connection is slow. (You can also run a free internet speed test to see if that is the problem)

  • If Resound has been processing for 30 mins or more, something might have failed. Reach out to our team to get support. Under normal circumstances Resound should not take more than roughly 10 minutes to process a project, but for some massive projects like 4K video files it can take a really long time, even more than 30 minutes. But if you suspect that something is truly not working, reach out to us in the app Messenger and let us know.

How long does it take to upload and process audio in Resound?

Processing in Resound can take anywhere from 30 seconds to 15 minutes or more.

This depends primarily on the speed of your internet connection, the size of your files, and the number of files. Because of how subjective this is, it’s hard to give a concrete time that it takes.

As soon as you drop a file into Resound, the app begins a multi-step process of (1) uploading your file, (2) processing it, then (3) creating an editing session for you to review.

Uploading the file takes the longest time, and that is why the main factor that slows down this process is the size of files and your individual internet speed.

Soon Resound will add a progress bar so you can track the status of your files as they are uploaded into the app, giving you more transparency into how long it’s taking.

In the meantime, if you believe the app is not working (and it’s been more than 10-20 mins with your project) feel free to reach out in the app messenger to get support.

How do I export and download a file?

To export audio in Resound, follow these steps:

  1. Log into Resound at app.resound.fm

  2. Upload your project or open an existing project

  3. Make any necessary edits to your audio

  4. Click "Export" and select the desired file format (e.g., MP3, WAV)

  5. If you're working with a multitrack project and want individual tracks, select "Include Individual Tracks"

Resound will export the files you are currently listening to in the app. If the Enhance feature is on, the exported files will be enhanced; if it's off, the exported files will be your original audio files.

Your download will be saved to your computer's Downloads folder automatically.

Exporting and downloading is not working. What should I do?

If exporting your audio from Resound is not working, here’s what you should do:

  • If Resound is exporting but it’s been less than 10-30 mins, keep waiting a bit longer. Sometimes it takes a long time if your file is large, you have a multitrack project, you selected multiple file formats, or your internet connection is slow. (You can also run a free internet speed test to see if that is the problem)

  • If Resound is stuck at 100%, that means we are preparing your file to download. This can sometimes take a while (30-60 seconds), but we will automatically download your file as soon as it’s ready into your Downloads folder. If you want to close the app and come back later you can do that too. Just click the green checkmark next to your project to download the latest exported version when you jump back into the app. Learn more about this issue here.

  • If Resound is exporting and has been stuck for 30 minutes or more without showing any progress, contact us in the app messenger.

How long does it take to export and download from Resound?

Exporting can take anywhere from 60 seconds to 15 minutes or more.

This depends primarily on the speed of your internet connection, the size of your file(s), the number of files, and the number of file formats you choose to export.

Because of how subjective this is, it’s hard to give a concrete time that it takes.

As soon as you click “Export” in Resound, the app begins the process of making edits to your audio files, keeping multitrack projects in sync, preparing your file names, and zipping them up into an organized folder.

If you believe the app is not working (and it’s been exporting for more than 30 mins) feel free to reach out in the app messenger to get support.

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