We're so sorry that Enhance isn't working for you. If you're seeing the message shown in the screenshot above, that "this file cannot be enhanced", then this article will help you walk through how to fix the issue.
There are several reasons Enhance might be failing:
The file you uploaded has no audio signal
The file(s) you uploaded has a bitrate lower than 128 kilobits per second (kbps)
Your file is too long (e.g. 1.5-2 hours or longer)
Another unknown reason that we have not discovered yet
Here are a few things to try to fix the issue:
Check to see if there is a problem with your audio file
Does your audio file(s) have a signal? If not Resound will not be able to process.
Is your audio file a lossy file (MP3, AAC, OGG Vorbis)? If so, then check to make sure it has a bit rate of 128 kilobits per second (kbps) or greater. Keep reading below to learn how to find this information*
If your file has one of the issues mentioned above, it may not be able to work in Resound. We recommend trying a different file(s) or reaching out to us for more support.
If your file does NOT have one of the issues above, it's still likely that the project will not work if you try again. So we recommend you try a different file, or reach out to us for more support.
As mentioned in Step 2 above, you might need to check the bit rate of your audio file. Keep reading to learn how...
How to find the bitrate of a file on MacOS
Open Finder and locate your audio file(s)
Right-click on the file and click "Open in Music"
Click on the 3 dots next to the file name (top center) then click "Get Info"
Click on the tab "File" to see metadata like bit rate, sample rate, channels, and more.
If your file is equal to or greater than 128 KBPS, then the bit rate is not the problem.
How to find the bitrate of a file on Windows
Open Windows Explorer by clicking Start > Programs > Accessories > Windows Explorer
Search for your file(s)
Right-click the file and click "Properties"
Click on the "Summary" tab to see your audio files bit rate
If your file is equal to or greater than 128 KBPS, then the bit rate is not the problem.
Still have questions after reading? Submit a ticket in the messenger below.